Sharon Jones

"Oh, thank you honey."

- Sharon thanking a patron for the tip he gives her.

Sharon Jones was a waitress in Gotham City and a minor character who appeared in the opening of Batman: Arkham Knight and appeared in the Shadow War DLC.

Before Arkham Knight Incident
Some time before Halloween, Sharon worked as a waitress at Pauli's Diner.

Arkham Knight Incident
Sharon appeared in the very beginning of Arkham Knight, serving various customers, including Officer Owens. After giving Owens' order to the diner cook, a nearby man told Owens about a man, smoking in the corner booth. After Owens tells the mysterious man that smoking is not allowed, the man injects Owens with Fear Toxin and then spreads it throughout the entire diner, eventually overcoming and infecting everyone inside. Sharon and most, if not all diner patrons (except Owens) were unfortunately killed amidst the chaos.

Scarecrow, who is revealed to have ordered the attack, later appears on national television and uses the attack on the diner as an example of what his toxin is capable, creating a large panic in the process and thus causing all of Gotham's six million citizens to evacuate, leaving only the GCPD and Batman to battle Scarecrow and his allies and restore peace.

Shadow War Incident
Jones' corpse was later taken to the Elliot Memorial Hospital where it was encountered by Batman, who was searching for Ra's al Ghul. Her name was on the list of deceased people from the diner attack, awaiting autopsy.

Trivia

 * Subtitles only list her name as "Waitress". Her first name is first revealed via her nametag when she is first encountered. Her full name is thus revealed on one of the morgue lockers later in the game.
 * Her name is given as Maggie in the game's novelization.